Central Okanagan

Community Resources
Government

Municipal, Regional, First Nations

City of Kelowna
www.kelowna.ca
• City Hall: 1435 Water Street
250.469.8500 Mon-Fri 8am-4pm
• Civic Operation Action Line
250.469.8600 7am-3:30pm M-F
• Fire Department Station 1
www.kelowna.ca/cm/page378.aspx
2255 Enterprise Way
• Emergency Calls Only 9-1-1
• Fire Non-Emergency
250.469.8801
• Graffiti Hotline
250.469.8600 Option 6
• Arts, Culture & Heritage
www.kelowna.ca/cm/page90.aspx
250.469.8811
• Kelowna International Airport YLW
Call individual airlines for reservations
For flight information, go to
ylw.kelowna.ca
250.765.5125 Administration
• Kelowna Park Services
www.kelowna.ca/cm/page91.aspx
250.717.2757 Information Line
• Kelowna Regional Transit System
www.bctransit.com/kelowna
250.860.8121
handyDART Information
250.762.3278 Mon-Fri 8am-4:30pm
• Active Living & Culture
250.469.8800 Info Line
• Waste Reduction Office
Garbage, Recycling, Yard Waste
Regional District of Central Okanagan
250.469.6250 Mon-Fri 8am-4pm


Major sport and recreation facilities:
• Capital News Centre
www.capitalnewscentre.com
4105 Gordon Drive 250.764.6288
• Kelowna Family YMCA
www.ymcaokanagan.ca
375 Hartman Road 250.491.9622
• H2O Adventure + Fitness Centre
www.h2okelowna.ca
4075 Gordon Drive 250.491.9622
• Memorial Arena
1424 Ellis Street 250.469.8504
• Parkinson Recreation Centre
www.kelowna.ca/CM/Page636.aspx
1800 Parkinson Way 250.469.8800
• Prospera Place
www.prosperaplace.com
1223 Water Street 250.979.0888
• Rutland Twin Arena
645 Dodd Avenue 250.469.8504
Activity Centres:
• Okanagan Mission Activity Centre
4398 Hobson Road 250.469.8957
• Rutland Activity Centre
765 Dodd Road 250.765.3723
• Parkinson Activity Centre
www.parkinsonseniors.com
1700 Parkinson Way 250.762.4108
• 50 Plus Services
Link to Active Living Guide Adults 50+
www.kelowna.ca/cm/page845.aspx

 

West Kelowna, City of
www.districtofwestkelowna.ca
2760 Cameron Road
778.797.1000 Mon-Fri 8:30am-4:30pm
• Recreation & Cultural Services
778.797.8800


Mt. Boucherie Community Complex
• Royal LePage Place & Jim Lind Arena
2760 Cameron Road 778.797.8800
• Johnson Bentley Memorial Aquatic
Centre - Check web site for Quick
Links to Pool Schedule and Programs
3737 Old Okanagan Highway
250.768.4442
• Parks, Fleet & Cemetery Dept.
Manages more than 125 parks and trails
778.797.8849
• Westside Senior Citizens’ Service
Association Activity Centre
3661 Old Okanagan Highway
250.768.4004


Okanagan Indian Band
Remembering our Past,
Envisioning our Future
https://okib.ca
12420 Westside Road, Vernon
250.542.4328
1.866.542.4328


Okanagan Nation Alliance
Alliance of eight Okanagan bands
Grand Chief Stewart Phillip
www.syilx.org
101-3535 Old Okanagan Highway
Westbank
250.707.0095 1.866.662.9609


Westbank First Nation
Community. Leadership. Pride.
www.wfn.ca
201-515 Highway 97 South
250.769.4999 Mon-Fri 8:30am-4:30pm
• Community & Recreational Services
1900 Quail Lane 250.768.0227
• Elders Hall
3255D Shannon Lake Rd. 250.768.0292
Central Okanagan, Regional District
www.regionaldistrict.com
1450 KLO Road, Kelowna
250.763.4918
31 Regional Parks from Lake Country to
Peachland
Regional Waste Reduction Office
See ‘What to Recycle’ on page 5, and
www.regionaldistrict.com/recyclemore
250.469.6250 Mon-Fri 8am-4pm


Lake Country, District of
Oyama, Winfield, Carr’s Landing,
Okanagan Centre
www.okanaganway.ca
10150 Bottom Wood Lake Road
250.766.5650
250.766.5650 Recreation, Arts & Culture
• Winfield Memorial Hall
www.winfieldmemorialhall.com
250.766.4131
• Winfield Recreation Centre
9830 Bottom Wood Lake Road
250.766.3030
• Lake Country Seniors’ Activity Centre
9832 Bottom Wood Lake Road
250.766.4220

 

Creekside Theatre
www.creeksidetheatre.com
10241 Bottom Wood Lake Road
250.766.5669
250.766.9309 reservations


Peachland, District of
www.peachland.ca
• 5806 Beach Avenue
250.767.2647 Mon-Fri 8 am-4 pm
• Peachland Community Centre
4450 6 Street 250.767.2133
• Fire and Rescue 250.767.2841
www.peachland.ca/fire-department

9-1-1 Emergency only
• Peachland Museum & Historical Society
5890 Beach Avenue 250.767.3441
• 50 Plus Activity Centre
www.peachland.ca/50-activity-center
5672 Beach Avenue
250.767.9133 Info-weekday mornings

Provincial

Address Change
If you are moving within BC, you can
use this electronic service to update
your personal and/or business records
with provincial and local government
organizations
https://www.addresschange.gov.bc.ca
1.866.775.0011 Help line M-F 8am-5pm


BC Air Quality
Air quality 101, Air Quality Health Index,
Air Quality and your health, other topics
Air quality advisories www.bcairquality.ca


Forest Fire Reporting
Nearly one-third of all BC wildfires
are reported by the public resulting in
immeasurable savings: property, forests
http://bcwildfire.ca/prevention/reporting.htm
1.800.663.5555 Report a wildfire
*5555 Toll Free on most cell networks


LiveSmart BC
Helps make green choices that save
money at home, at work, on the road
www.livesmartbc.ca
1.800.663.7867 1.800.661.8773 TTY


Members of Legislative Assembly
www.leg.bc.ca
• Kelowna-Mission
Hon. Steve Thomson, MLA
Steve.Thomson.mla@leg.bc.ca
101-2121 Ethel Street
250.712.3620
• Kelowna-Lake Country
Hon. Norm Letnick, MLA
Norm.Letnick.mla@leg.bc.ca
101-330 Highway 33 West
250.765.8516 1.866.765.8516
• Westside-Kelowna
Hon. Christy Clark, MLA
Christy.Clark.mla@leg.bc.ca
3-2429 Dobbin Road 250.768.8426
See our ad on page 3
• Penticton
Dan Ashton, MLA
dan.ashton.mla@leg.bc.ca
210-300 Riverside Drive, Penticton
250.487.4400
1.866.487.4402


MSP Premium Assistance
Effective January 2017, MSP premium
rates and the regular premium assistance
program are revised. Assistance will
be available to those whose adjusted
net income is up to $42,000 (up from
$30,000). Use the premium assistance
online calculator to determine your
eligibility. For complete details, go to...
www2.gov.bc.ca/gov/content/health/
health-drug-coverage/msp
1.800.663.7100


Office of the Seniors Advocate
Has scope to examine & advocate for
seniors on issues related to health care,
personal care, transportation, housing,
income supports, and make
recommendations. Latest reports on web.
Information/referral specialists available to
help find seniors’ programs and services
www.seniorsadvocatebc.ca/reports/
1.877.952.3181 M-F 8:30am-4:30pm

 

Ombudsperson, The Office of
BC’s Independent Voice for Fairness
Receives enquiries and complaints about
practice and services of public agencies
within its jurisdiction
https://bcombudsperson.ca
1.800.567.3247 8:30-4:30 Mon-Fri


Service BC
Basic info on government programs, toll
free transfers to provincial offices
www.servicebc.gov.bc.ca
1.800.663.7867 Mon-Fri 7:30am-5pm
• Vital Statistics Agency
Birth Registration/Certificate, Adoption, .
Death, Marriage license, Legal changes .
of Name, wills, registry information.
Monday to Friday 8:30am-4:30pm
www2.gov.bc.ca/gov/content/life-events
305-478 Bernard Avenue
Kelowna
250.861.7500
1.888.876.1633 Order, pay by credit card

 

Federal

BC Climate Action Tax Credit
Tax-free quarterly payment that helps low
income individuals and families with the
carbon taxes they pay
www.cra-arc.gc.ca/bnfts/rltd_prgrms/bceng.
html
1.800.959.1953 English
1.800.959.1954 French


Canada Border Services Agency
General border services information; for
in-depth information, speak to an officer
8 am to 4 pm Monday to Friday
www.cbsa.gc.ca
1.800.461.9999 English/French
1.866.335.3237 TTY


Canadian Heritage
We work with national cultural institutions
to promote culture, the arts, heritage,
official languages, citizenship &

participation, as well as Aboriginal, youth
and sport initiatives. Agents available
to answer questions Monday to Friday
8:30am to 5 pm ET www.pch.gc.ca
1.866.811.0055 1.888.997.3123 TTY


Health Canada
Responsible for helping Canadians
maintain,improve health while respecting
individual choices, circumstances
www.hc-sc.gc.ca
1.866.225.0709 1.800.465.7735 TTY


Immigration & Citizenship
Apply to visit, study, work or immigrate
to Canada, apply for citizenship, a
permanent resident card or refugee
protection, check application status
www.cic.gc.ca
1.888.242.2100 call centre agents M-F
8am-4pm Automated service 24/7
1.888.576.8502 TTY M-F 8 am-4 pm


Income Security Programs
Canada Pension Plan, Old Age Security,
Guaranteed Income Supplement
www.canada.ca/en/services/benefits/
index.html
1.800.277.9914 1.800.255.4786 TTY


Indigenous & Northern Affairs Canada
Arts, culture, heritage. Acts, Agreements,
Treaties/Land Claims, Benefits & Rights,
Education, Employment, Social programs,
Infrastructure and Housing, more...
www.aadnc-aandc.gc.ca
600-1138 Melville Street, Vancouver
1.800.567.9604 1.866.553.0554 TTY


Parks Canada
National parks protect representative
natural areas of Canadian significance for
public understanding, appreciation and
enjoyment www.pc.gc.ca
1.888.773.8888 1.866.787.6221 TTY
1.877.737.3783 Reservation service
https://reservation.pc.gc.ca/ParksCanada

 

Members of Parliament
• Stephen Fuhr, MP
Kelowna-Lake Country
https://sfuhr.liberal.ca
102-1420 St. Paul Street, Kelowna
250.470.5075
• Dan Albas MP, Central Okanagan-
Similkameen-Nicola
www.danalbas.com
2562B Main Street, West Kelowna
1.800.665.8711


Passport Canada
Capri Centre, Kelowna
110-1835 Gordon Drive
8 am-5 pm Mon to Fri., English, French
www.cic.gc.ca/english/passport/
1.800.567.6868 1.866.255.7655 TTY


Service Canada
Full service centres offering a mix of
information and transactional services
471 Queensway Avenue
Information on gov’t. services, programs
www.servicecanada.gc.ca
1.800.622.6232 1.800.926.9105 TTY


Travel & Tourism
Web site evolving to offer an ever growing
wealth of information on destinations,
travel advice and advisories, travel
documents, travel health, returning to
Canada, much more. See web for links to
12 government departments, questions
and feedback www.travel.gc.ca


Veterans’ Affairs Canada
Dedicated to promoting the health and
well-being of Canadian veterans and
providing programs and services for them
www.veterans.gc.ca
471 Queensway Avenue, Kelowna
1.866.522.2122 English 8:30-4:30 M-F
1.866.522.2022 French
• VAC Assistance Line: Reach a mental
health professional 24/7
1.800.268.7708
• Bureau of Pensions Advocate - free
legal aid help for people who are not
satisfied with decision for their claims for
disability benefits 1.877.228.2250


Weather Information
Weather, Alerts, Marine, Air Quality,
Analyses & Modelling, Past Weather
www.weather.gc.ca
Weather Information
Weather One-on-One: Telephone
consultation service with a meteorologist 5
am-9 pm weekdays, 6 am-6 pm weekends
and holidays
Fee: $2.99 per minute
1.900.565.5555
Service by Credit Card:
1.888.292.2222 from cell or pay phone


Weather Information
Includes air quality information and high
elevation travellers forecast. Seven day
forecast for the Central Okanagan
www.weather.gc.ca
250.470.5155 Recorded message

 

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